{"id":4319,"date":"2024-09-24T11:23:03","date_gmt":"2024-09-24T09:23:03","guid":{"rendered":"https:\/\/marcalmahotel.com\/?page_id=4319"},"modified":"2025-04-02T11:43:20","modified_gmt":"2025-04-02T09:43:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/marcalmahotel.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Questions fr\u00e9quentes<\/h1><\/div>\n<\/div><\/div>\n\n\n\n
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FAQ<\/h3><\/div>
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Nous avons r\u00e9pondu aux questions les plus courantes pour garantir que votre s\u00e9jour soit aussi fluide et agr\u00e9able que possible. Si vous avez d\u2019autres questions, n\u2019h\u00e9sitez pas \u00e0 nous contacter directement. Nous sommes l\u00e0 pour vous aider !<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tL’h\u00f4tel dispose-t-il d’un parking priv\u00e9 ?<\/span><\/div>

Malheureusement, nous ne disposons pas de parking priv\u00e9. Cependant, il y a de nombreuses options pour se garer. \u00c0 500 m\u00e8tres de l’h\u00f4tel, vous trouverez un parking gratuit<\/strong><\/a> (\u00e0 c\u00f4t\u00e9 de l’\u00e9cole, sur la Calle Roger de Flor). Le jour de votre arriv\u00e9e, nous vous montrerons les diff\u00e9rentes alternatives. Si vous avez besoin de plus d’informations, n’h\u00e9sitez pas \u00e0 nous contacter.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tL’h\u00f4tel propose-t-il des transferts depuis\/vers l’a\u00e9roport ?<\/span><\/div>

Oui, nous travaillons avec une entreprise de transport priv\u00e9. Le co\u00fbt du transfert de l’a\u00e9roport \u00e0 l’h\u00f4tel est de 86 euros, pour un maximum de 4 passagers.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tQue se passe-t-il si j’arrive apr\u00e8s minuit ?<\/span><\/div>

Notre r\u00e9ception est ouverte de 8h00 \u00e0 00h00. Si vous arrivez apr\u00e8s minuit, nous vous fournirons un code d’acc\u00e8s pour entrer dans l’h\u00f4tel. Votre cl\u00e9 de chambre et une note d’information vous attendront dans une enveloppe \u00e0 la r\u00e9ception.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tPuis-je faire le check-in avant l’heure pr\u00e9vue ?<\/span><\/div>

L’heure officielle du check-in est \u00e0 15h00. Si les clients pr\u00e9c\u00e9dents ont quitt\u00e9 la chambre t\u00f4t, nous ferons de notre mieux pour prioriser le nettoyage et vous permettre d’acc\u00e9der \u00e0 la chambre plus t\u00f4t. Si votre chambre n’est pas pr\u00eate \u00e0 votre arriv\u00e9e, vous pouvez laisser vos bagages dans la consigne \u00e0 la r\u00e9ception.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tEst-il possible de faire un check-out tardif ?<\/span><\/div>

Le check-out tardif d\u00e9pend de la disponibilit\u00e9. Nous vous recommandons de demander \u00e0 la r\u00e9ception le jour de votre d\u00e9part. Si ce n’est pas possible, vous pourrez laisser vos bagages dans un espace s\u00e9curis\u00e9 \u00e0 la r\u00e9ception.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAcceptez-vous les animaux dans l’h\u00f4tel ?<\/span><\/div>

Oui, nous acceptons les animaux de compagnie, mais les propri\u00e9taires doivent en assumer la responsabilit\u00e9 pendant leur s\u00e9jour ainsi que pour tout dommage \u00e9ventuel.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tProposez-vous des serviettes de plage ?<\/span><\/div>

Oui, nous fournissons des serviettes de plage avec un d\u00e9p\u00f4t de 10 EUR par serviette, qui vous sera restitu\u00e9 lors de leur retour. Vous pouvez \u00e9changer votre serviette contre une propre une fois par jour si vous restez plusieurs jours.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tY a-t-il des \u00e9quipements pour pr\u00e9parer du th\u00e9 et du caf\u00e9 dans les chambres ?<\/span><\/div>

Oui, nos chambres sont \u00e9quip\u00e9es de mat\u00e9riel pour pr\u00e9parer du th\u00e9 et du caf\u00e9, ainsi que d’une bouilloire.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tProposez-vous des lits doubles dans les chambres ?<\/span><\/div>

Nos chambres disposent de deux lits simples qui peuvent \u00eatre r\u00e9unis pour former un lit double de 2,10 m de large, selon disponibilit\u00e9. Comme nous avons un nombre limit\u00e9 de surmatelas, nous ne pouvons pas toujours garantir cette option.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tPuis-je demander un lit b\u00e9b\u00e9 pour mon enfant ?<\/span><\/div>

Oui, sur demande pr\u00e9alable, nous pouvons fournir un lit b\u00e9b\u00e9 sans frais suppl\u00e9mentaires. Si tous nos lits b\u00e9b\u00e9s sont utilis\u00e9s, nous pouvons en demander d’autres, mais il est essentiel de nous en informer \u00e0 l’avance.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tProposez-vous des petits-d\u00e9jeuners sp\u00e9ciaux pour les personnes ayant des intol\u00e9rances ou des besoins alimentaires sp\u00e9cifiques ?<\/span><\/div>

Notre petit-d\u00e9jeuner est un buffet continental. Cependant, si vous nous informez au moins un jour \u00e0 l’avance, nous pouvons adapter le petit-d\u00e9jeuner \u00e0 vos besoins (par exemple, du pain sans gluten ou du lait sans lactose) sans co\u00fbt suppl\u00e9mentaire. Le prix du petit-d\u00e9jeuner est de 9 \u20ac par personne s’il n’est pas inclus dans la r\u00e9servation.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAvez-vous des chambres adapt\u00e9es aux personnes \u00e0 mobilit\u00e9 r\u00e9duite ?<\/span><\/div>

Oui, nous avons 2 chambres enti\u00e8rement adapt\u00e9es aux personnes \u00e0 mobilit\u00e9 r\u00e9duite, avec des portes plus larges, des douches \u00e0 l’italienne et sans obstacles architecturaux. Nous vous recommandons de demander ces chambres le plus t\u00f4t possible pour garantir leur disponibilit\u00e9.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tProposez-vous un service de blanchisserie ?<\/span><\/div>

Nous utilisons un service de blanchisserie externe, qui prend g\u00e9n\u00e9ralement jusqu’\u00e0 deux jours pour rendre les v\u00eatements, et ils ne travaillent pas le week-end. Il y a \u00e9galement une laverie en libre-service \u00e0 10 minutes de l’h\u00f4tel. Renseignez-vous \u00e0 la r\u00e9ception pour plus de d\u00e9tails.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tPeut-on louer des chaises longues et des parasols sur la plage ?<\/span><\/div>

Le service de location de chaises longues et de parasols sur la plage de Puerto Pollensa est g\u00e9r\u00e9 par une entreprise priv\u00e9e, il n’est donc pas possible de les r\u00e9server par l’h\u00f4tel. Vous pouvez vous rendre directement sur la plage pour vous renseigner sur les prix et la disponibilit\u00e9.<\/p><\/div><\/div><\/div>\n\n\n

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Plan an Unforgettable Experience in Puerto Pollensa Today!<\/h2>

We can help you fit your stay and experience within your allotted budget.<\/p><\/div>\n\n\n\n

BOOK YOUR STAY NOW\u200b<\/p><\/div>\n\n\n\n

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<\/path><\/svg><\/span>+34 971 868 000<\/span><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Questions fr\u00e9quentes Plan an Unforgettable Experience in Puerto Pollensa Today! We can help you fit your stay and experience within your allotted budget. BOOK YOUR STAY NOW\u200b<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"normal-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4319","page","type-page","status-publish","hentry"],"yoast_head":"\nQuestions fr\u00e9quentes - Mar Calma Hotel<\/title>\n<meta name=\"description\" content=\"Trouvez des r\u00e9ponses aux questions fr\u00e9quentes concernant notre h\u00f4tel, y compris le parking, le Wi-Fi, le check-in, et plus encore. 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